Lane 1 · Retention Owns: repeat rate, reactivation, blended CAC

Customers buy once and leave.

Your Braze or CleverTap sends a thousand messages a week. Nobody knows which ones earn. We rebuild the journeys and answer for the repeat rate.

6–8%

more direct orders

We made the discount a game. Skill sets the discount, so people play instead of ignoring a coupon.

KFC India, at Havas

100K+

answers to one push notification

We asked lapsed users why they left. The tap is the answer. A normal survey gets a few hundred.

An e-pharmacy, at Havas

₹5–10L

in new orders, ₹0 on media

We moved one-time buyers to subscription on push alone, the free channel.

Bisleri, at Havas

Where it hurts.

CAC keeps climbing.

Paid media got you here. It won’t take you further. The growth is in the customers you already paid for.

Sprint owns repeat revenue, or blended CAC.

Customers buy once and leave.

Your Braze or CleverTap sends a thousand messages a week. Nobody knows which ones earn. We rebuild the journeys and answer for the repeat rate.

Sprint owns repeat rate, or reactivation.

The systemThe customer’s path, and the number each step owns.
  1. Acquire Blended CAC
  2. First order
  3. Repeat Repeat rate
  4. Lapse Reactivation

Plays in this lane.

  1. 01

    Make the discount a game.

    Skill sets the discount, so people play instead of ignoring a coupon.

    A gifting brand made ₹1–1.5 crore in five days. KFC’s game drew 100K+ players.

  2. 02

    Ask why they left, in one tap.

    The push notification names the reason. The tap is the answer.

    An e-pharmacy got 100K+ answers. A normal survey gets a few hundred.

  3. 03

    Pay the delivery fee to own the customer.

    A small discount cancels the aggregator’s fee, and the order moves to your app.

    KFC’s app orders hit an all-time high, about 5x the average.

  4. 04

    Upsell on the free channel.

    Push alone moves one-time buyers to subscription.

    Bisleri: ₹5–10 lakh in new order value. ₹0 on media.

  5. 05

    Sell the next product, not the same one.

    Cross-sell keyed to what was bought.

    An outdoor brand: 50x+ ROAS on one campaign.

  6. 08

    Build without waiting on your tech team.

    Loyalty and rewards built inside the engagement platform. Days, not sprints.

    KFC, on Braze.

  7. 09

    Use the migration as a reset.

    Moving platforms is the cheapest moment to rebuild.

    House of Masaba, Cosmix.

The work.

Every card says where.

KFC India.

4M+ monthly users, 70M+ people reached a year. KFC 40 took app orders to an all-time high. An in-app game drew 100K+ players and lifted direct orders 6–8%.

ET MarTech Silver and Bronze, 2024 · at Havas

A gifting brand.

₹1–1.5 crore in five days, from 6,000–8,000 customers who had stopped buying.

At Havas

An e-pharmacy.

100K+ answers to a one-tap survey on why users lapsed.

At Havas

An outdoor apparel brand.

10x+ average ROAS on retention. One cross-sell campaign returned 50x+.

At Havas

How the sprint runs

Name your number. Get a first read.

  1. 01
    Audit

    Read-only access to your analytics. We map journeys, signals and gaps.

  2. 02
    Commit

    We name the number and the target. You sign off.

  3. 03
    Build

    Journeys, data flows, agents — inside your stack. A report against the number every week.

  4. 04
    Hand over

    The system runs. Your team owns it. We leave a runbook.